Bringing a Smile to the World One Party at a Time

Our Policy

Reservation Deposit:

At time of reservation a $50 deposit or full payment (whichever is greater) is required. The paid deposit goes toward the balance and the remaining balance will be due at delivery. The deposit is refundable as long as the reservation is cancelled (14) days before event date or due to inclement weather for Inflatable Rentals. However, the deposit is non-refundable/non-transferable if reserved or request a change to order within (14) days of the event date. Removal or exchanging of item(s) for a lesser rental rate within (14) days of the event date will incur a $50 “change fee” for Inflatables and $25 for all other rented items.

Methods of Payment:

Payment is due in full at the time of delivery with cash or credit card (Card holder must be present with I.D.…NO EXCEPTIONS).

A company check is also acceptable for businesses, religious organizations & schools. We do not accept personal checks.

Discounts:

Yes, we offer discounts to Cedar Hill residents, Churches, Schools, Day Cares, and Non-Profit organizations.

Inflatable Rental’s:

The rental rate is for the rental date only (up to 6 hours). You will be contacted before the event and notified of your delivery window (usually 1-2 hour window) with deliveries starting as early as 9:00 a.m. Please add note in “comment” section if delivery has to be scheduled around a particular time. The latest scheduled pick up is 8:00 p.m. (Summer Hours) and 30 minutes after Sunset (Fall-Spring season).

Depending on the number of rentals we have for the day if inflatable will be inside of a secured/privacy fence, no pets, and weather permitted it can be delivered the evening before your party. The same applies to pick up depending on rentals for the day pick up time may be as late as 1-3 hours after schedule time or the next day. If this is the case you will be notified.

If start or end time is before or after regular times listed above and you do not meet the overnight requirements an additional $25 per hour fee can be paid for an earlier delivery or later pick up time.

Inflatable Cleaning Fee (Refundable):

All inflatable rentals will include a $25.00 “excessive cleaning fee” at time of reservation. This fee will be refunded as long as customer adhere to rules listed on contract.

  1. No food, gum, candy, sticky substance, or glitter inside of units.
  2. Do not put hose or water inside of dry units.
  3. Absolutely NO SILLY STRING in or near unit as this will damage unit and customer will be liable for the replacement cost of a new unit.

Rain/Weather Policy:

There is no penalty or deposit lost for an event cancelled due to rain or high winds for inflatables as long as you cancel before items are delivered and set up. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.

What if the weather looks bad on the day of my rental? If you cancel before delivery then you will receive a full refund.

What if it starts to rain after equipment has been delivered? If customer receives equipment, our obligation has been met and no refund or rain check is available.

Delivery Area:

All “Inflatable” and “Frozen Drink Machine” rental prices include delivery, setup and pickup in Cedar Hill and surrounding areas (10 mile radius). An additional delivery fee may be charged for areas outside of our normal delivery zone. (Please call and check for delivery in your area)

An additional delivery fee will be applied for “all” other rented items. (Please call and check rate for delivery in your area).

Customer Pick-up Deposit:

Customer is required to pay the rental cost plus a security deposit when item(s) are picked up for rental. The security deposit will be refunded back when item(s) are returned as agreed. Failure to return items as agreed will result in an additional “one day rental fee” per day until all equipment is returned, or satisfactory arrangement is made.

Table and Chair:

Any order with more than 25 chairs will have an additional $25 refundable “convenience fee” as long as tables and chairs are located in same area or proximity to where they were placed at delivery.

The delivery fee charged for tables and chairs “DO NOT” include A Party Solution staff setting them up. We will place them in customer desired location, but no more than 100’ feet away from vehicle or placing upstairs.